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Implemented Process Automation to Increase Transaction Volumes 2X
Global reinsurance broker’s customer support team faced employee burnout and decreased customer satisfaction due to cumbersome manual processes
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Defined Workflow “North Star” Target State for 35% Cycle Time Reduction
Global insurance broker’s internal teams had produced a workflow design that was incremental instead of transformational
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Implemented Process Controls to Realize 93% Global Standardization
Global insurance provider’s European operations spanned 17 countries with multiple product lines and each local office managed unique, non-standardized underwriting processing
The company sought to eliminate localized variation in underwriting processes to ensure implementation of enhanced process controls and realization of labor arbitrage
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Established Business Process Management Ecosystem to Improve Discipline
Global insurance company lacked a consistent, disciplined approach to managing process across business areas and regions
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Drove Operational Improvements to Yield Increase in Margin for Healthcare Tech Company
A provider of risk-adjustment/HEDIS chart retrieval, coding/abstraction, and analytics was faced with significant declines in margins due to reduced demand and increased competition.
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Implemented KPI Tracking Program to Accelerate $1B Savings Initiative at a Global Insurance Corporation
Due to poor data quality and inefficient reporting processes, a global insurance corporation lacked actionable real-time information on business unit performance and progress towards multi-year savings goals.
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Improved Equipment Operations Through Analytics
An oil and gas production company faced increasing production costs and had little to no visibility into field operations.
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Improved Pricing & Promotions Strategy for Certified B Corporation
A digitally native retailer, and certified B Corporation, faced increased competition and flat revenue after exponential growth.
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Created Additional Production Capacity in Plant to Avoid Manufacturing Footprint Expansion
A packaging manufacturer needed a plan to support rapid business expansion while its existing manufacturing plant was approaching capacity.
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Identified Operational Improvements to Help Woman-Founded Business Double in Growth
A women-led multi-level marketing company faced business model and supply chain disruptions, inventory discrepancies, and operational issues and required help to improve processes and drive sustainable future growth.
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