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Implemented Process Automation to Increase Transaction Volumes 2X
Global reinsurance broker’s customer support team faced employee burnout and decreased customer satisfaction due to cumbersome manual processes
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Defined Workflow “North Star” Target State for 35% Cycle Time Reduction
Global insurance broker’s internal teams had produced a workflow design that was incremental instead of transformational
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Implemented Process Controls to Realize 93% Global Standardization
Global insurance provider’s European operations spanned 17 countries with multiple product lines and each local office managed unique, non-standardized underwriting processing
The company sought to eliminate localized variation in underwriting processes to ensure implementation of enhanced process controls and realization of labor arbitrage
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Established Business Process Management Ecosystem to Improve Discipline
Global insurance company lacked a consistent, disciplined approach to managing process across business areas and regions
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Restructured IT Organization to Reduce Costs
A property & casualty insurance brokerage had an overcomplicated IT organization due to rapid growth by acquisition.
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Leveraged Analytics to Drive Increase in Contribution Margin for Medicare/Medicaid Provider
A provider of dual Medicare/Medicaid eligibility services sought to optimize outreach and enrollment processes to profitably maximize revenue yield.
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Optimizing Operations to Enable Double-Digit Growth & Debt Reduction at Dental Services Organization
A high-growth Dental Services Organization faced a misaligned organizational structure and an inability to keep up with an expanding national footprint.
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Optimized Promotions & Shipping to Increase Profitability at Global Chocolatier
A global chocolatier needed to unify and optimize a holistic, omnichannel promotions strategy that balanced shipping costs, promotions, and the user experience.
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Optimized Production to Reduce Costs Across the Network of Global Manufacturer
A private equity-owned global manufacturer and fabricator of metal and fiberglass display fixtures was facing significant sourcing and production issues.
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Transformed Troubled Retailer to Achieve $185M in Annual EBITDA
A multinational fast fashion retailer faced significant merchandise performance issues, poor real estate decisions, and lacked management discipline and governance.
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Uncovering Operational Efficiencies to Achieve 25% Growth
A private equity-backed fire suppression business had acquired several competitors as part of an aggressive roll-up strategy, and three recent acquisitions were performing poorly.
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Optimized Network and Capacity Planning to Realize Improvement for Manufacturer
A private equity-owned manufacturer of absorbent products needed to optimize asset performance across the four-plant network to meet customer demand OTIF.
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Transformed End-to-End Businesses to Create Global Operating Model for Fortune 100 Financial Services Firm
A global insurance corporation needed to drive an end-to-end transformation to institutionalize design thinking and create a single, consistent global operating model.
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