Client Impacts

Restructured IT Organization to Reduce Costs by 25% for Insurance Broker

Capabilities
Insurance

Challenge

A property & casualty insurance broker had an overcomplicated IT organization due to rapid growth by acquisition.

The company aimed to simplify the organization as well as standardize its foundational technology platforms to reduce costs.

Approach

  • Identified three key areas to improve overall IT support and operating model
  • Standardized services and products to maximize the ability of IT to support multiple agencies via a single MSP
  • Defined a designated set of software tools for agencies to standardize software and consolidate licenses with the intent to accelerate mature ITSM processes through IT outsourcing
  • Optimized internal operations including standardizing and consolidating processes

Results

I.

Designed future state model to increase effectiveness and reduce overall IT costs by 25%

II.

Drove millions in annual savings via enterprise MSP, organizational redesign, process standardization, and contract and software consolidation activities

III.

Completed an organizational IT maturity assessment and recommended a lean structure

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