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Celebrating International Women’s Day 2025
To celebrate International Women’s Day, we asked the women of SSA & Company to share what brings them
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Some CX Moments Matter More Than Others—Invest in Ones That Count Most
John Rodgers and Rajeev Aggarwal emphasize the need to find ways to invest in the moments that matter, even when engaged in cost cutting in this Insurance Innovation Reporter article.
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The 8 New Rules of IT Leadership – And What They Replace
Nick Kramer highlights the transformation of the CIO role in this CIO article.
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California’s FAIR Plan Highlights Need to Stabilize Home Insurance Market
Brian Nordyke and John Rodgers highlight a four-step action plan to align interests and prevent further home insurance market deterioration in this Property & Casualty 360 article.
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On Thin Ice: A Closer Look at Banking in 2024
In some economic circles, there is an overall sense of stability and comfort in the banking sector at the beginning of 2024. However, as we examine the 2023 financial results for banks, we are struck by the picture that appears.
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Success in Digital Transformation
In Success in Digital Transformation for Insurance Innovation Reporter Jordan Heichel, Yogesh Sheth, and Andrew Solar share a set of digital commandments that keep Digital Transformations on track to achieve their desired vision.
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How Training, Change Management Foster Digital Inclusion
Property Casualty 360 published “How Training, Change Management Foster Digital Inclusion” by Rajeev Aggarwal, Jenny Halim, and John Rodgers, exploring strategies to ensure all customers are equally informed throughout an insurer’s digital transformation journey.
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What Insurance Outsourcing Trends to Watch For
“What Insurance Outsourcing Trends to Watch For” for Digital Insurance by John Rodgers, Rajeev Aggarwal, and Brian Nordyke looks at the latest outsourcing trends and best practices for insurance companies forming external partnerships for non-core and support functions.
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Insurance Inclusion Means Remembering the Non-digital Natives
Technology has provided customers with more choices and control over their buying decisions across many sectors, and for those who are comfortable with the format, it’s never been simpler.
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How Insurtech M&A Could Play a Role in Product and Service Adoption
Despite seeming reluctant to make sweeping changes, the insurance industry continues to be at the forefront of adopting
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Multi-Channel Customer Engagement – Today’s “Must” for Insurers
As more customers interact with insurers digitally than ever before, multi-channel engagement is the key to facilitating successful
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How Insurers Can Address Potential Chaotic Processes
Many insurers are struggling to maintain consistency in their processes during remote working and are now faced with
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SSA & Company Notebook: Digital Tools to Get Ahead During Constant Change
Note From Our CEO: The impact of COVID-19 continues to shift priorities for businesses, employees, and customers, and
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