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Insight

Some CX Moments Matter More Than Others—Invest in Ones That Count Most

John Rodgers and Rajeev Aggarwal emphasize the need to find ways to invest in the moments that matter, even when engaged in cost cutting in this Insurance Innovation Reporter article.

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Insight

The 8 New Rules of IT Leadership – And What They Replace

Nick Kramer highlights the transformation of the CIO role in this CIO article.

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Insight

California’s FAIR Plan Highlights Need to Stabilize Home Insurance Market

Brian Nordyke and John Rodgers highlight a four-step action plan to align interests and prevent further home insurance market deterioration in this Property & Casualty 360 article.

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Insight

Managing Divestitures of Entangled Business Assets

John Rodgers, Jim Kane, and Jenny Halim highlight the importance of minimizing disruption and maximizing retained value when divesting entangled assets in this Insurance Thought Leadership article.

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Insight

Reaction to Big Bank Earnings: ‘Very Attractive’, ‘Very Good’ Outlook

Pierre Buhler was recently interviewed by Schwab Network about his reaction to big bank earnings and outlook for the remaining year.

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Insight

5 Fashion Industry Trends to Watch in 2025

Matt Katz outlines key strategies for retail success in 2025 in this Fashion Dive article. 

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Insight

Fashion Retailers Can Have a Stronger 2025 With Better Pricing and a Focus on Experiences

Matt Katz shares strategies retailers can leverage to capitalize on the booming experiential economy in this Retail Brew article.

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Insight

The New World of DTC

Matt Katz shares insights into the changing DTC retail market in this Retail Dive article.

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Insight

How to Navigate the Post-Purchase Communication Minefield

As customers continue to demand more personalization and transparency from retailers, Nick Kramer highlights how AI can make this easier for companies in this Retail TouchPoints article.

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