Insight
Automation and AI At Scale Require Operating Model Transformation
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The recent Omicron spike forced many retailers to adjust their operations. Managing Partner Matt Katz was featured in Nike, Lululemon, Walmart & Others Continue to Temporarily Close Stores and Reduce Hours as Omicron Cases Spike in Retail Dive about the challenges facing retaillers during this time.
Matt explains what retailers have been faced with during the ebbs and flows of the pandemic, “The coronavirus continues to be a start-and-stop issue — once we think we’re over the hill and we’re going to be okay, things have reverted. I think it’s difficult for a national retailer to have one policy because… [there’s] variation in severity across the country and across the globe.”
He continues to emphasize the complicated nature of the pandemic’s impact, “This is a health crisis, an economic crisis, and a social crisis. It’s not enough [for retailers] to offer more money to someone to come back… we need to ensure that our teams are safe.”
Read the full article here.
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