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Insight

Solutions Designed for Retail Associates Need to Keep the Customer Experience in Mind

As retailers continue to test new in-store solutions to cut costs and accommodate labor shortages, it is essential to consider the impact had on the customer. Nick Kramer outlines the potential implications of these new retail solutions on the in-store shopping experience in this Retail TouchPoints article.

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For LendingClub and SoFi, a Rate Cut Rally is Coming

Online lenders are often smaller and less-experienced, leaving them open to additional risk compared to traditional lenders. Pierre Buhler outlines the risks facing digital lenders in this The Information article.

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Stubbornly High Interest Rates Call for a New Cost-Cutting Playbook for Banks

As interest rates remain historically high, Rajeev Aggarwal and Pierre Buhler share a cost-cutting playbook for banks in this ABFJournal article.

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Are Orgs Shifting from a Cloud-First to Hybrid-First Policy?

Nick Kramer shares his predictions for cloud-first and hybrid-first policies in this TechTarget article.

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Insight

Common Gen AI Misconceptions for the Enterprise

Despite its broad utility, Nick Kramer comments on the limitations of gen AI in this Diginomica article.

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Insight

Who International Retailers Hire to Crack the US Market

Matt Katz shares strategies for retailers to consider when entering a new market in this Business of Fashion article. 

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Three Important Operational Priorities for Life Insurance in 2024

In life insurance and annuities, the promise has always been unwavering stability and resilience. Insurance companies have adapted to the times by being measured and purposeful, living their commitment to providing long-term security. The last decade challenged this paradigm, having introduced a relentless wave of innovation, including contactless underwriting, consumer demand for digital-centric interactions, the office impact of the COVID-19 pandemic, the entry of private equity, and rapid fluctuations in interest rates, with the looming threat of declining asset values already requiring another round of new investment strategies, product revisions, and balance sheet optimizations. 

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A Painful Year Looms for Issuers of Middle-Market Consumer Credit Cards

Pierre Buhler was featured in this American Banker article outlining strategies for credit card issuers operating in an increasingly complex environment. 

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Insight

Weighing Risk and Reward with Gen AI Vendor Selection

Nick Kramer was quoted in this CIO article about things to consider when choosing a gen AI vendor. 

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