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Insight

In the Age of Self Service, Live Agents Remain a Must-Have

Nick Kramer is featured in this CX Dive article about bridging the gap between self-service and live agents in the customer service landscape.

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Citi Considers 10% Job Reduction

Pierre Buhler is featured in this Retail Dive article about the reorganization underway at Citigroup under new CEO Jane Fraser.

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Corporate Overhaul at Citigroup

Pierre Buhler was featured in this CNBC article about the corporate overhaul underway at Citigroup in the wake of the new CEO Jane Fraser’s plan for sweeping layoffs in an attempt to cut costs.

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Targeting Friction in Corporate Cash Flow

Pierre Buhler is featured in this American Banker article about new strategies for corporations looking to better manage cash flow and working capital. 

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The Year’s Top 10 Enterprise AI Trends

Nick Kramer was featured in this CIO Online article looking at business process automation, one of the top 10 trends in enterprise AI for 2023.

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What Is Regression in Machine Learning?

Regression in machine learning can help organizations forecast and make better decisions. Nick Kramer was featured in this TechTarget article talking about the significance and application of regression in business.

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Goldman Retreat From RIA Market Shows Pitfalls of Chasing Varied Clients

Pierre Buhler spoke with InvestmentNews about Goldman Sachs’s decision to drop its registered investment advisor business.

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Banc of California, PacWest Tie-Up Likely to Receive Warm Regulatory Welcome

Pierre Buhler spoke with SP Global Market Intelligence about potential integration issues associated with the proposed PacWest and Banc of California merger in this article.

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Steps to Build a Pragmatic AI Strategy

Nick Kramer offers his thoughts on what to consider when building a pragmatic AI strategy in this diginomica article.

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