For 20 years, the offshore case in reinsurance servicing wrote itself.
Processing volumes were climbing; margins were under pressure; and a large share of the work—for example, contract setup, premium bookings, claims entry, cash matching—was repetitive and rules-based. Moving that work to lower-cost hubs in India, Eastern Europe, Latin America and elsewhere freed onshore teams to spend their time on complex, client-facing servicing, and it took real money out of the cost base while doing it.
