Implemented Process Controls to Realize 93% Global Standardization

Challenge

Global insurance provider’s European operations spanned 17 countries with multiple product lines and each local office managed unique, non-standardized underwriting processing

The company sought to eliminate localized variation in underwriting processes to ensure implementation of enhanced process controls and realization of labor arbitrage

Approach

• Conducted end user workshops to characterize current state processes:
  • Documented process for each country independently
  • Held large group regional meeting to rationalize localized processes into a regional and global standard
• Established advocacy governance to ensure necessary local deviations were reflected in process and system design requirements:
  • Regional Leadership (8) – Steering Committee
  • Country Champions (20) – Local Advocacy
  • Product Partners (6) – Advisory Group
  • Super Users (60) – Implementation Support