Established Business Process Management Ecosystem to Improve Discipline at Global Insurance Company

Challenge

A global insurance company lacked a consistent, disciplined approach to managing process across business areas and regions.

The company needed help to establish and execute a sustainable strategy for business process management enterprise-wide.

Approach

• Identified current process variation across business units and regions
• Partnered with technology and business process owners to create a common strategy for pursuing business process management, including common architecture, taxonomy, documentation, storage, and technology for managing process work
• Created a standardized process architecture playbook to assess and document current processes
• Constructed a permissions-based repository for all process documentation