A global reinsurance broker’s customer support team faced employee burnout and decreased customer satisfaction due to cumbersome manual processes.
The company aimed to identify and quantify opportunities to drive process improvements with automation and workflow.
~2x increase in transaction capacity to support 35% increase in revenue with current staffing levels in key processes
60% reduction of manual processing and contractor spend for quarterly pro rata processing within 6 months
| Client | Mandate | Value Delivered | Value Lever | ROI |
|---|---|---|---|---|
| Home healthcare provider | Rapidly identify cost reduction opportunities through improved process efficiency | $36M | Cost avoidance | 120X |
| Dental RCM software provider | Conduct rapid diagnostic to identify growth levers to increase revenue | $9.1M | Incremental recurring revenue | 107X |
| Healthcare RCM software provider | Realize aggressive cost reduction targets by commonizing AI processes enterprise-wide | $15M | Labor savings | 30X |
| Fire suppression business | Rejuvenated 3 underperforming businesses and created a platform for acquisition. In addition to the revenue impact, the capability accelerated and magnified exit value by 8 turns. | $6.5M | Revenue growth | 26X |
| Healthtech services provider | Reduce vendor costs and increase operating capacity | $5.6M | Cost avoidance | 25X |
| Global mobility services provider | Improve account profitability through commercial excellence | $25.6M | EBITDA improvement | 22.5X |
| Fire safety equipment manufacturer | Optimize demand planning to increase production output | $14M | Revenue growth | 19X |
| Pet treat manufacturer | Expand production capacity and launch a new facility | $13M | EBITDA improvement | 19X |
| Virtual reality surgical training platform | Cut production costs to demonstrate path to profitability and reverse negative unit economics | $6.3M | Cost avoidance | 17X |
| Commercial real estate services firm | Develop cost-to-serve model to sustainably increase profitability | $4.6M | EBITDA improvement | 17X |
| Energy systems manufacturer | Optimize inventory levels and establish supplier management processes | $15M | Gross-margin growth | 16X |
| Trailer manufacturer | Improve operations through planning, inventory, and manufacturing capabilities | $50M | Cost reduction and EBITDA improvement | 16X |