Defined Workflow “North Star” Target State for 35% Cycle Time Reduction at Reinsurance Company

Capabilities

A global reinsurance broker’s internal teams had produced a workflow design that was incremental instead of transformational.

The company sought outside perspectives and experience to jumpstart the program and reimagine a “North Star” for end-to-end orchestration.

Led “blue sky” workshops with leadership to establish clear objectives tied to strategic KPIs
Distilled leadership objectives and stakeholder inputs into Program Charter to guide multi-phased execution
Leveraged best practice workflow and industry experience to draft initial designs
Elicited feedback and requirements details through workshops and iterative, agile collaboration
Specified Minimum Viable Product (MVP) to set the client up for success

Results

MVP demonstrated 35% cycle time reduction in core processes driving immediate

II.

15% cost reduction from headcount reallocation and optimization

III.

20%-25% error rate reduction to drive “right first time” culture through automated workflow

IV.

10% decrease in client/risk churn

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