Retail & Consumer Packaged Goods

As retailers continue to test new in-store solutions to cut costs and accommodate labor shortages, it is essential to consider the impact had on the customer. Nick Kramer outlines the potential implications of these new retail solutions on the in-store shopping experience in this Retail TouchPoints article.
Matt Katz shares strategies for retailers to consider when entering a new market in this Business of Fashion article. 
Fears of recession persisted for much of 2023 but now, analysts are cautiously shifting the conversation. Matt Katz was featured in this WWD article discussing how retail will be impacted in 2024 as fears of recession ease. 
Last year, rather focus on growth, many retailers focused on cutting costs. Matt Katz was quoted in this Modern Retail article discussing pressures that led many retailers to focus on cost cutting last year. 
Matt Katz is featured in this Barron's article examining consumer spending over this Black Friday and Cyber Weekend. 
Matt Katz was featured in this Reuters article speaking about consumer spending during cyber weekend.
Matt Katz was featured in this Digital Commerce 360 article about why the beauty category is poised to win big this holiday season.
Nick Kramer is featured in this CX Dive article about bridging the gap between self-service and live agents in the customer service landscape.
Matt Katz shares his perspective on what's ahead for the 2023 holiday shopping season in this Retail TouchPoints report.
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