Insight
Retailers Will Still Get the Sale. They May Lose Everything Else.
Retailers may still get the click, but they risk losing the customer relationship to AI agents. A new
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Matt Derganc shares perspectives with The SCXchange on a persistent challenge: why digital twin initiatives fail in warehouse operations.
An article exploring “Why digital twins fail in warehouse applications” highlights a common disconnect between model outputs and frontline execution, where lack of trust limits adoption and impact.
The piece underscores that the issue is rarely technology, but operational readiness—where inconsistent processes, weak data discipline, and limited change control undermine model credibility.
It notes that without stable, governed workflows, digital twins risk codifying dysfunction rather than improving performance.
Retailers may still get the click, but they risk losing the customer relationship to AI agents. A new
Learn MoreMany AI pilots succeed locally but stall during scale up. The barrier is rarely the technology. More often,
Learn MoreRecently, a major reinsurance broker ran a generative AI pilot that was applauded in the boardroom. It was
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