Case Study
Implemented Process Automation to Increase Transaction Volumes 2X
Global reinsurance broker’s customer support team faced employee burnout and decreased customer satisfaction due to cumbersome manual processes
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Case Study
Defined Workflow “North Star” Target State for 35% Cycle Time Reduction
Global insurance broker’s internal teams had produced a workflow design that was incremental instead of transformational
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Case Study
Implemented Process Controls to Realize 93% Global Standardization
Global insurance provider’s European operations spanned 17 countries with multiple product lines and each local office managed unique, non-standardized underwriting processing
The company sought to eliminate localized variation in underwriting processes to ensure implementation of enhanced process controls and realization of labor arbitrage
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Case Study
Established Business Process Management Ecosystem to Improve Discipline
Global insurance company lacked a consistent, disciplined approach to managing process across business areas and regions
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Fred Asbeck
Fred has over 20 years of experience spanning a broad range of industries, including; core manufacturing, technology, healthcare,
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Paul Ashcroft
Paul Ashcroft joined SSA & Company in 2013 and serves as Vice President. Paul is a successful Management
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Jeff Krajacic
Jeff Krajacic delivers operational excellence and business transformation services. Jeff has held executive positions in private industry, consulting,
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Kathy Pangier
Kathy partners with clients across various industry sectors to transform organizations through operational assessments, design, process optimization, data
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Bob Silvers
Bob leads our Industrial and Knowledge Transfer business practices. He leverages 25+ years of experience delivering sustainable operations
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Ron Sugar
Dr. Ronald D. Sugar is the former Chairman and CEO of Northrop Grumman. Prior, he held senior operating,
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Matt Wilson
As a Senior Director, Matt focuses on driving high return improvement opportunities within the industrial, e-commerce, and CPG industries. In his over
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