Matt Katz, Managing Partner and Head of Retail & Consumer Packaged Goods was recently quoted in WWD on retail’s shift to e-commerce and why a focus on customer experience is more important now than ever.
Matt notes that investing in digital is a major component of thriving during the pandemic stating, “It’s incredibly helpful for everyone to be touting digital commerce.” He goes on to explain the importance of providing customers with a superior shopping experience regardless of purchase channel, “At the end of the day, seamless interaction with consumers is going to win. Where the transaction takes place is less important to me than how the full experience is digested as a consumer.”
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For many, blockchain has become synonymous with cryptocurrency and its volatile nature. Wayne Dix and John Rodgers cover the emerging applications of blockchain in banking beyond cryptocurrency in this Information Week article. Read a preview of the article below.
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Matt Katz was featured in this Retail TouchPoints article looking at how the traditional back-to-school shopping season has changed.
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Nick Kramer was quoted in this article in CIO Online looking at the barriers that prevent companies from becoming data driven.
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