Matt Katz, Managing Partner and Head of Retail & Consumer Packaged Goods spoke with WWD about how digital transformation in retail has been rapidly accelerated thanks to the pandemic. He notes how pandemic-fueled changes have provided new insight into company workforces, “From a DNA makeup, you know which of your teammates have some of the traits to balance ambiguity, to protect and keep teams safe, who can connect with and support your customer and who represent your brand the way you want it. You also have identified those who thought some of the opposite things.”
He also noted how digital innovations have affected customer relations “The real trick is going to be how do you create positive customer interactions in that pick-up [in-store] moment and are they easy to add on, create additional abilities to further cement this transaction so it’s not just transactional.”
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There’s a better approach to getting the most out of key performance indicators. John Rodgers and Vinod Prashad outline strategies for organizations to measure meaningful metrics and unlock the potential of their KPIs in this Financial Executives International article. Read a preview of the article below.
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Digital continues to play a leading role in how organizations stay successful, and we continue to help our
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The property and casualty sector has suffered steep and unambiguous losses in recent years – better resource management could be the solution the industry is looking for. Brian Nordyke and Jonathan Schwartz are featured in this Property Casualty 360 article looking at how better resource management could help property casualty insurers.
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