Transformed Onboarding Process to Increase Speed to Productivity by 50%​

Challenge

Wholesale logistics and distribution company was challenged with an underperforming onboarding process for Shared Services employees and leadership, limiting new hire productivity​

The company sought to reengineer its onboarding process to enable new hires to quickly add value and contribute to the organization’s performance

Approach

• Identified initial project scope, roles to be included, description of success, and KPIs to measure success​
• Created SIPOC to gain current state consensus and data collection points ​
• Surveyed recent new hires and hiring managers to understand “What Works” and “Doesn’t Work” in the current process​
• Leveraged value steam mapping to identify waste and areas of improvement​
• Created future state onboarding process​
• Developed dashboard and Management Control & Reporting processes to proactively sustain improvements