Improved Margin by 30% by Eliminating Profitability Leakage at Waste Management Leader

Challenge

A waste management leader experienced 25% year-over-year revenue growth, yet net profit was falling 15%.

The company sought to increase profitability in line with revenue growth.

Approach

• Analyzed financial and customer data to segment customers and reveal points of profit leakage
• Integrated the voice of the customer through surveys, interviews and data mining
• Redesigned B2B user experience, with minimal new investment through refactoring existing technology, reporting tools, and data flows
• Identified opportunity to automate invoice processing to reduce cost while increasing quality and customer satisfaction