A waste management leader experienced 25% year-over-year revenue growth, yet net profit was falling 15%. The company sought to increase profitability in line with revenue growth.
The SSA & Company team analyzed financial and customer data to segment customers and reveal points of profit leakage. We integrated the voice of the customer through surveys, interviews, and data mining, redesigned B2B user experience, with minimal new investment through refactoring existing technology, reporting tools, and data flows, and identified the opportunity to automate invoice processing to reduce cost while increasing quality and customer satisfaction.
Drove 30% margin increase over 3 years as obligations expired
Process automation reduced cost to service by 12% over 3 years as processes were optimized
Drove 30% margin increase over 3 years as obligations expired
Process automation reduced cost to service by 12% over 3 years as processes were optimized
A provider of dual Medicare/Medicaid eligibility services sought to optimize outreach and enrollment processes to profitably maximize revenue yield.
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A global reinsurance company was facing difficulty utilizing data analyses to effectively create differentiation in its core products.
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A global chocolatier needed to unify and optimize a holistic, omnichannel promotions strategy that balanced shipping costs, promotions, and the user experience.
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