Challenge
A private equity-owned healthcare RCM business faced mounting pressure to improve operational efficiency and prepare for automation at scale.
The company sought to standardize processes enterprise-wide and build an AI-ready foundation to achieve ambitious cost reduction targets.
Approach
- Embedded team challenged status quo and drove best-in-class design across 17 transformation initiatives
- Conducted 25+ workshops to review >200 key processes and identify and rapidly size opportunities
- Built executive-grade benefits tracker to improve real-time savings visibility for leadership
Results
11% in initial savings identified (~40% FTE reduction)
Enabled potential pathway to ~50% savings via rapid cross-functional alignment on all automation and AI opportunities through a standardized process architecture and taxonomy
Bottoms-up analysis exposed gaps in prior top-down estimates, pinpointing where additional work was needed to hit savings targets
Organization positioned to develop robust technology roadmaps and benefits realization in line with aggressive sponsor targets