Identified Operational Improvements to Help Woman-Founded Business Double in Growth

Challenge

A woman-founded multi-level marketing company faced business model and supply chain disruptions, inventory discrepancies, and operational issues and required help to improve processes and drive sustainable future growth.

Approach

SSA & Company evaluated warehouse footprint and 3PL costs, performed a gap analysis on inventory management, assessed fulfillment operations, and drove process improvements and digital capability growth. Changes included improving supply chain and order tracking, defining and aligning roles and responsibilities, identifying key data metrics analysis KPIs, developing demand planning tools, and defining key calendar milestones in terms of objective, input, output, and ownership.