Client Impacts

Established Data Ingestion Strategy to Reduce Errors and Inefficiencies at Global Insurance Company

Capabilities
Insurance

Challenge

A global insurance company faced varying degrees of automation and maturity for third-party data ingestion processes across regions, leading to errors, inefficiencies, and poor customer service.

The company needed help to develop a standardized framework to automate processes and manage the ingestion and distribution of third-party data.

Approach

  • Established strategy to assess, develop, and roll out data ingestion capability
  • Evaluated third-party tools to identify required capabilities
  • Created well-defined assessment criteria to evaluate tool’s capability and scope
  • Built framework to ingest, standardize, transform, and distribute information
  • Recommended additional activities needed to prepare a path to production and execute on the strategy

Results

I.

Received approval from business across regions that solution was viable and met requirements

II.

Delivered long-term roadmap to execute delivery of strategy

III.

Accelerated strategic initiative to its furthest point of execution. Project failed in five previous attempts prior to SSA & Co.’s involvement

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