Client Impacts

Delivered Redesign of Business Processes to Improve Efficiency by 30% at PE-Owned Insurance Company

Capabilities
Private Equity & Financial Sponsors Insurance

Challenge

A private equity-owned P&C insurance portfolio company suffered from inefficient manual business processes that stymied profitable growth.

The company sought to perform process reengineering to improve efficiency and enable a strategic shift towards target customer segment using fit for purpose, asset light, and flexible tech infrastructure.

Approach

  • Led executive-level workshop to define business strategy, identify processes requiring redesign, and mobilize team
  • Conducted multiple workshops with business unit leaders to map current state processes, identify pain points/improvement opportunities, and design future state processes
  • Designed future state operating model and RACI for organization with detailed recommendations
  • Developed implementation roadmap outlining all requirements necessary to achieve future state goals

Results

I.

Identified over 40 discrete future enhancement opportunities across people, process, and technology with opportunity to achieve over 30% process efficiency gain

II.

Created over 70 process maps across 6 business units

III.

Built comprehensive implementation roadmap to drive process improvements

IV.

Established new business strategy to drive top-line growth while capturing process efficiencies

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