Delivered Post-Acquisition Operations Strategy to Reduce Costs by 28% for Healthcare Service Provider

Challenge

A healthcare services firm faced an immediate decline in growth and profitability post-acquisition.

The company needed to create an operations strategy to re-engineer revenue and internal operations engines to achieve planned synergies of the acquisition.

Approach

• Examined operations across major business units
• Created high-resolution views of production costs and labor performance and evaluated talent capabilities
• Deployed Zero-Based Budgeting to strategically manage costs
• Uncovered opportunity to reduce labor via increased throughput utilization, location rationalization, and low-skill labor offshoring
• Identified opportunities to unlock growth through re-engineering customer facing policies