A Healthcare services firm faced an immediate decline in growth and profitability post-acquisition. The company needed to create an operations strategy to re-engineer revenue and internal operations engines to achieve planned synergies of the acquisition.
Our team started by examining operations across major business units including creating high-resolution views of production costs and labor performance and evaluating talent capabilities. We uncovered opportunities to reduce labor via increased throughput utilization, location rationalization, and low-skill labor offshoring, as well as opportunities to unlock growth through re-engineering customer-facing policies. We deployed Zero-Based Budgeting to strategically manage costs and realized optimized production economics and business growth through the buildout of new delivery capabilities.
Reduced operating costs across the enterprise by 28%
Generated 5% incremental revenue growth
Reduced operating costs across the enterprise by 28%
Generated 5% incremental revenue growth
A rapidly growing multi-office medical provider needed to define processes, steps, and duration, and implement performance metrics and dashboards so they could drive acquisition ROI and office contribution.
Learn More
A specialty dental organization wanted to create a sustainable operating platform for acquisition.
Learn More
A healthcare service provider faced customer attrition due to poor quality of the customer experience and misalignment between organizational stakeholders.
Learn MoreWe partner differently. Shoulder to shoulder, we solve today’s toughest business problems with you.