CASE STUDY

Defined Workflow “North Star” Target State for 35% Cycle Time Reduction at Reinsurance Company

Challenge

A global reinsurance broker’s internal teams had produced a workflow design that was incremental instead of transformational.

The company sought outside perspectives and experience to jumpstart the program and reimagine a “North Star” for end-to-end orchestration.

Approach

  • Led “blue sky” workshops with leadership to establish clear objectives tied to strategic KPIs
  • Distilled leadership objectives and stakeholder inputs into Program Charter to guide multi-phased execution
  • Leveraged best practice workflow and industry experience to draft initial designs
  • Elicited feedback and requirements details through workshops and iterative, agile collaboration
  • Specified Minimum Viable Product (MVP) to set the client up for success

Results

I.

MVP demonstrated 35% cycle time reduction in core processes driving immediate

II.

15% cost reduction from headcount reallocation and optimization

III.

20%-25% error rate reduction to drive “right first time” culture through automated workflow

IV.

10% decrease in client/risk churn

Results

I.

MVP demonstrated 35% cycle time reduction in core processes driving immediate

II.

15% cost reduction from headcount reallocation and optimization

III.

20%-25% error rate reduction to drive “right first time” culture through automated workflow

IV.

10% decrease in client/risk churn

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