Insurance

Insurance COOs face a difficult mandate: drive significant cost reduction while simultaneously modernizing legacy technology, managing complex change, and improving experiences for both customers and colleagues. Succeeding requires more than incremental improvements—it demands a fundamental re-engineering of the operating model. 

At SSA & Co., we help leaders turn operational ambition into lasting advantage. We don’t just address symptoms; we engineer transformation from the inside out, rewiring your core systems to embed agility, intelligence, and a culture of continuous improvement. We partner with the Office of the COO to build a more resilient, efficient, and scalable operational core that directly fuels financial performance. 

Driving Efficiency and Reducing Cost-to-Serve 

Many carriers are burdened by high cost-to-serve ratios driven by disjointed processes and manual workarounds, particularly in underwriting, claims, and corporate functions. SSA & Co. analyzes and redesigns these critical workflows from end to end, using process digitization and GenAI to improve efficiency, control, and experience. We identify the specific drivers of your cost-to-serve and implement KPI-driven initiatives prioritized by time-to-value, ensuring that cost reduction efforts are rapid and sustainable. 

• Comprehensive Process Analysis: We analyze the end-to-end process across underwriting, claims, and corporate functions to improve efficiency, control, and customer experience through process digitization and GenAI capabilities 

• KPI-Driven Cost Reduction: We detail the specific drivers of your overall cost-to-serve, prioritize cost reduction initiatives based on time-to-value, and drive implementation with clear KPIs to measure effectiveness 

De-Risking Transformation with AI-Enabled Program Management 

Large-scale transformation programs are essential for growth but are often derailed by hidden risks, resource constraints, and a lack of visibility across multiple workstreams. SSA & Co. operationalizes your strategic vision by creating the structure to manage complex programs effectively. We move beyond the static critical path to a dynamic, AI-enhanced model, providing leadership with real-time insights to keep strategic initiatives on track and ensure their intended outcomes are fully realized. 

• Operationalizing Strategic Vision: We create the structure for managing multi-workstream, global strategic programs that require coordination between hundreds of stakeholders and have visibility across all levels of the organization 

• Dynamic Risk Management: We use LLM and other AI tools to analyze unstructured data from status reports and meeting notes, allowing for the early identification of risks before they are formally escalated 

• AI-Enhanced Critical Path: We move beyond traditional project management to a dynamic model that incorporates real-time risks and resource constraints, synthesizing insights into actionable prompts like flagging critical decisions and modeling the impact of delays 

Optimizing Your Organization for Strategic Execution 

An operating model is only as effective as the organizational structure that supports it. Unclear roles, imbalanced management ratios, and a mismatch between talent and activities prevent carriers from realizing the full potential of their people. We evaluate and redesign your organizational structure to ensure it is fit-for-purpose, driving responsibility shifts and implementing new models—including BPO arrangements—to reduce costs and align your human capital with your firm’s strategy. 

• Organizational Structure Evaluation: We assess the current organization for unclear roles, imbalanced management ratios, and role-activity mismatches to ensure the structure is cost-effective and fit-for-purpose 

• Strategic Responsibility Shifts: We drive the implementation of responsibility shifts to different parts of the organization, including standing up new organizational units and BPO arrangements to reduce overall cost 

Building an In-House Capability for Continuous Improvement 

A successful transformation project is not the end goal; the real objective is building an organization that improves continuously. SSA & Co. ensures that change sticks by deploying Lean thinking through structured project assessments and training. We partner with you to establish a permanent Operational Excellence organization with a clear mandate for continuous improvement, embedding new ways of working directly into your daily operations. 

• Lean Deployment and Training: We deploy Lean thinking to your organization through structured project assessments and targeted trainings designed to build internal capabilities 

• Establishing an OpEx Organization: We help stand up a formal Operational Excellence organization with a mandate for continuous improvement, ensuring that efficiency gains are sustained over time 

At SSA & Co., we know that a transformed operating model is the engine of profitable growth. We build it from within to ensure the advantage lasts.