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Nick Kramer

Vice President, Applied Solutions

Nick has built his career on utilizing innovative tech and data to drive measurable results, from building some of the first commercial websites to delivering AI solutions that empower individuals and communities. He’s driven growth and reduced cost – often simultaneously – in startups, multinationals, and as a consultant, in almost every industry and link of the value chain, delivering solutions that create sustainable impact and value for the business, for people, and for customers.

Nick previously stepped back from a full-time role at SSA & Company to lead digital strategy for Planet Smart City, the global leader in building smart affordable housing in emerging markets, deepening his technical knowledge while empowering underserved communities in Brazil and India. There, Nick used technology to deliver measurable impacts related to Planet’s ambitious Environmental, Social, and Governance mission. He helped lead the design and launch of Planet’s SaaS platform, integrating IoT, Web3, and community collaboration features into a comprehensive solution for residents and property managers. Nick also led the development of an ecosystem of global partnerships with key tech and financial services firms and in-market partnerships with national and neighborhood retailers and service providers.

Above all, Nick’s experience at Planet reinforced his belief that it is the connection to people that gives technology its value. That lesson is the heart of Nick’s role as he continues his journey at SSA & Company, where he partners with clients to create true change and deliver ROI by eliminating technical debt and applying best-fit technology to solve business problems.

 

Latest Insights

Insight

As AI Scales, Infrastructure Challenges Emerge

As organizations continue to experiment with AI, Nick Kramer outlines what to expect to see in terms of innovation and expansion of AI over the next year in AI in this CIO article.

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Insight

Understanding the Role of AI in Cloud Computing

Nick Kramer highlights the role of AI in Cloud Computing in this TechTarget Article. 

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Cookies are Here to Stay, But Retailers Can Still Differentiate with Data Privacy

Nick Kramer offers solutions for retailers facing consumer concerns over data privacy in this Retail TouchPoints article.

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Solutions Designed for Retail Associates Need to Keep the Customer Experience in Mind

As retailers continue to test new in-store solutions to cut costs and accommodate labor shortages, it is essential to consider the impact had on the customer. Nick Kramer outlines the potential implications of these new retail solutions on the in-store shopping experience in this Retail TouchPoints article.

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Insight

Are Orgs Shifting from a Cloud-First to Hybrid-First Policy?

Nick Kramer shares his predictions for cloud-first and hybrid-first policies in this TechTarget article.

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Common Gen AI Misconceptions for the Enterprise

Despite its broad utility, Nick Kramer comments on the limitations of gen AI in this Diginomica article.

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Insight

Weighing Risk and Reward with Gen AI Vendor Selection

Nick Kramer was quoted in this CIO article about things to consider when choosing a gen AI vendor. 

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Insight

In the Age of Self Service, Live Agents Remain a Must-Have

Nick Kramer is featured in this CX Dive article about bridging the gap between self-service and live agents in the customer service landscape.

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