Case Study
Implemented Process Automation to Increase Transaction Volumes 2X
Global reinsurance broker’s customer support team faced employee burnout and decreased customer satisfaction due to cumbersome manual processes
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Case Study
Defined Workflow “North Star” Target State for 35% Cycle Time Reduction
Global insurance broker’s internal teams had produced a workflow design that was incremental instead of transformational
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Case Study
Implemented Process Controls to Realize 93% Global Standardization
Global insurance provider’s European operations spanned 17 countries with multiple product lines and each local office managed unique, non-standardized underwriting processing
The company sought to eliminate localized variation in underwriting processes to ensure implementation of enhanced process controls and realization of labor arbitrage
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Case Study
Established Business Process Management Ecosystem to Improve Discipline
Global insurance company lacked a consistent, disciplined approach to managing process across business areas and regions
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Kaj Ahlmann
Kaj Ahlmann is the former chairman, president, and CEO of Employers Reinsurance—a division of GE. He is currently
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Debra Bass
Debra is Global CMO and President, United States, Nuvo Group. Previously, Debra was President of Global Marketing Services
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Les Brun
Les is Chairman and CEO of Sarr Group. Previously, he was a Managing Director and Head of Investor
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Ram Charan
Ram Charan is a world-renowned business advisor, author, and speaker who has worked with companies, including GE, MeadWestvaco,
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Dave Fuente
David Fuente is the former chairman and CEO of Office Depot and former president of Sherwin-Williams Paint Stores.
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Deb Henretta
Deb is a Partner at Council Advisors and Advisor to SSA & Company. Prior to this, Deb spent
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Harry McMahon
Throughout his career, Harry McMahon has provided financial advice, strategic solutions, and transaction execution for corporations and institutions
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Ron Sugar
Dr. Ronald D. Sugar is the former Chairman and CEO of Northrop Grumman. Prior, he held senior operating,
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Jane Wildman
Jane is former President of Combe Incorporated and currently serves on the Combe board of directors. Jane has
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