Nick Kramer, Vice President Digital – Data & Analytics contributed to a Special Report by Retail TouchPoints looking at the growing importance of customer loyalty as the world begins to re-open. He explores the importance of developing targeted retention strategies, “We have always strived for the ‘segment of one’ and we get closer and closer to that possibility every day.” He also lays out strategies for retailers to maximize available data while staying ahead of privacy regulations and shopper concerns.
Read all of Nick’s insights in the full report here.
Brian Nordyke and John Rodgers highlight a four-step action plan to align interests and prevent further home insurance market deterioration in this Property & Casualty 360 article.
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John Rodgers, Jim Kane, and Jenny Halim highlight the importance of minimizing disruption and maximizing retained value when divesting entangled assets in this Insurance Thought Leadership article.
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From Pilot to Scale: Building the GenAI-Ready Organization
While GenAI today is in the public eye, early forms of AI have influenced the workplace for decades. AI appeared in the 1950s, with more practical applications emerging thirty years later. With advances in machine learning and natural language processing, AI’s role expanded. Most remember when GenAI took center stage in late 2022, with ChatGPT capturing the world’s attention. According to OpenAI, more than one million people signed up in just five days.
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