Insight
Automation and AI At Scale Require Operating Model Transformation
When “AI @ Scale” fails, it is rarely because the technology was wrong. Failure results when the operating
Learn MoreMatt Katz, Managing Partner and Head of Retail & Consumer Packaged Goods was recently quoted in WWD on retail’s shift to e-commerce and why a focus on customer experience is more important now than ever.
Matt notes that investing in digital is a major component of thriving during the pandemic stating, “It’s incredibly helpful for everyone to be touting digital commerce.” He goes on to explain the importance of providing customers with a superior shopping experience regardless of purchase channel, “At the end of the day, seamless interaction with consumers is going to win. Where the transaction takes place is less important to me than how the full experience is digested as a consumer.”
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When “AI @ Scale” fails, it is rarely because the technology was wrong. Failure results when the operating
Learn MorePierre Buhler share perspectives on how geopolitical risk, stagflation concerns, and emerging credit pressures are shaping investor reactions
Learn MoreSupply Chain disruptions required network redesigns. Tariffs prompted nearshoring reviews. Labor cost shifts moved manufacturing footprints. Energy volatility
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