Insight

Matt Katz Quoted in Business Insider “‘Buy online and pick up in store’ has emerged as an important strategy for retailers looking to avoid last-mile delivery headaches, but experts say ‘BOPIS’ can be difficult to get right”

< BACK TO INSIGHTS

Insight

Matt Katz Quoted in Business Insider “‘Buy online and pick up in store’ has emerged as an important strategy for retailers looking to avoid last-mile delivery headaches, but experts say ‘BOPIS’ can be difficult to get right”

Matt Katz, Managing Partner and Head of Retail & Consumer Packaged Goods spoke with Business Insider about the impact of omnichannel capabilities, like Buy-Online-Pick-Up-In-Store, on the retail landscape this past year.

He reflected on how the pandemic has created lasting changes in consumer preferences and buying habits stating, “[It] drove a change in consumer psyche, driven by the quest to maintain safety.” He explains how many retailers overcame these challenges and how they can continue to do so in 2021, “The way that most retailers got through the economic challenge is by providing omni-everywhere capabilities.”

Read the full article here.

Authors

Related Services

Recommended Insights

Insight

6 Barriers to Becoming a Data-Driven Company

Nick Kramer was quoted in this article in CIO Online looking at the barriers that prevent companies from becoming data driven.

Learn More

Insight

SSA & Company Welcomes Banking and Technology Veteran as Managing Director

We are pleased to announce the addition of Pierre Buhler as a Managing Director. Pierre will have a focus on Banking and the use of technology, client digitization, and data analytics to drive business results in the US and Europe.

Learn More

Insight

The Ultimate Guide to Store Operations: How Data Drives Greatness, From Leadership to Associates

Nick Kramer was featured in this Retail TouchPoints article about ways retailers can leverage data and digital tools to personalize the customer experience.

Learn More

Stay up-to-date with our latest news

Name(Required)