Retailers continue to rethink brick-and-mortar store formats as post-pandemic shopping trends evolve. Matt Katz was featured in How Big-Box Retailers are Revamping Their Store Formats in Modern Retail about the different strategies being implemented to meet new customer habits.
Matt explains how post-pandemic trends have emerged in retail, “With the continued evolution of multichannel and omnichannel retail experiences, getting product closer to customers’ point of purchase has always been a goal, and so with customer expectations of immediacy or deliver later, deliver tomorrow, moving inventory closer and closer to end use is important.”
He continues to outline some consumer habits that have changed, “Retailers are always on an evolution of product display and mix and assortment, and consumers evolve as well. And so where some consumer years back might have wanted to shop on price, their current consumer today may want to shop more on use, more on category or more in a social environment with friends.”
He concludes, reflecting on the retail industry as a whole, “… an evolution of the shopping experience … that’s the fun of retail … constant experimentation and constant evolution of both product and display — ultimately culminating in human interaction.”
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