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Cyber Monday Spending Hits Record
Matt Katz is featured in this Barron’s article examining consumer spending over this Black Friday and Cyber Weekend.
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Deal-Hunters on Track to Spend Record $12B in US Cyber Monday Shopping Spree
Matt Katz was featured in this Reuters article speaking about consumer spending during cyber weekend.
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Cyber Weekend Sales Top $10 Billion as Retailers Gear up for Cyber Monday
Matt Katz was featured in this Digital Commerce 360 article about why the beauty category is poised to win big this holiday season.
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In the Age of Self Service, Live Agents Remain a Must-Have
Nick Kramer is featured in this CX Dive article about bridging the gap between self-service and live agents in the customer service landscape.
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Video | Why Didn’t the Dashboard Save Christmas?
Despite good intentions to create performance visibility, many companies chased the wrong shiny object and left EBITDA
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SSA & Company Notebook | Summer 2019
A Note From Our CEO Every leader must stay ahead of emerging technologies and new business approaches to
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Why Didn’t the Dashboard Save Christmas? From Data Collection to High-Performing Decision Systems
Despite good intentions to create performance visibility, many companies chased the wrong shiny object and left EBITDA on
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Looking to the Future of Retail—Top Ten Trends In a Digital World
Recent quarterly earnings once again emphasized the struggles of retailers with news of yet more store closings. The
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