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Is Your Data Ready for the Era of AI-Powered Search?

Nick Kramer shares perspectives with Retail TouchPoints on how AI-powered search is reshaping retail discovery and why connected,

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Automation Theater: Why Carrier AI Investments Aren’t Showing Up in the P&L

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Nick Kramer and Brian Nordyke share perspectives on why many insurance carriers are failing to realize measurable returns

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Generative AI ethics: 16 biggest concerns and risks

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Nick Kramer shares perspectives on the governance, accountability, and operational risks organizations must address as generative AI adoption

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Regions sees profits grow as business lending picks up

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Pierre Buhler shares perspectives with American Banker on the improving outlook for regional banks as commercial lending activity

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How Training, Change Management Foster Digital Inclusion

Thought Leadership

Property Casualty 360 published “How Training, Change Management Foster Digital Inclusion” by Rajeev Aggarwal, Jenny Halim, and John Rodgers, exploring strategies to ensure all customers are equally informed throughout an insurer’s digital transformation journey.

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A New World of Workforce Management: Using the Right Tech to Respond to Leaner Staffs

News

In RetailTouchPoints special report, “A New World of Workforce Management: Using the Right Tech to Respond to Leaner Staffs,” Vice President Nick Kramer outlines how to make the most of your organization’s current workforce and offers a look into the future of talent in retail.

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What Insurance Outsourcing Trends to Watch For

Thought Leadership

“What Insurance Outsourcing Trends to Watch For” for Digital Insurance by John Rodgers, Rajeev Aggarwal, and Brian Nordyke looks at the latest outsourcing trends and best practices for insurance companies forming external partnerships for non-core and support functions.

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Insurance Inclusion Means Remembering the Non-digital Natives

Thought Leadership

Technology has provided customers with more choices and control over their buying decisions across many sectors, and for those who are comfortable with the format, it’s never been simpler.

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6 Trends Shaping the Future of BPM

News

Principal Data Scientist, John Blankenbarker, was featured in “6 Trends Shaping the Future of BPM” in TechTarget discussing why he thinks that the arrival of automated process discovery will be the most significant proponent of BPM.

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RPA vs. BPM: How Are They Different?

News

Senior Director Jeff Brown was featured in “RPA vs. BPM: How Are They Different?” in Techtarget about how processes like RPA and BPM complement each other in the automation journey.

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