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Cyber Monday Spending Hits Record
Matt Katz is featured in this Barron’s article examining consumer spending over this Black Friday and Cyber Weekend.
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Deal-Hunters on Track to Spend Record $12B in US Cyber Monday Shopping Spree
Matt Katz was featured in this Reuters article speaking about consumer spending during cyber weekend.
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Cyber Weekend Sales Top $10 Billion as Retailers Gear up for Cyber Monday
Matt Katz was featured in this Digital Commerce 360 article about why the beauty category is poised to win big this holiday season.
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In the Age of Self Service, Live Agents Remain a Must-Have
Nick Kramer is featured in this CX Dive article about bridging the gap between self-service and live agents in the customer service landscape.
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Accelerating Operating Model Transformation with Digital Lean
SSA & Company’s Digital Lean Online is a key component of our accelerated digital transformation solutions that blend
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How to Rapidly Seize Banking’s New Digital Reality
For many years banks have been on a digital journey to improve service and efficiency, but success has
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Leading Through Abnormal Change
Recently, much attention has been spent hypothesizing about how the final phase of recovery for COVID-19 will manifest
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Embracing Flexibility to Navigate Crisis
Organizations are entering a “New Abnormal”—the uncertain period between now and when the COVID-19 crisis has truly subsided.
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Reemergence: Preparing for the New Abnormal
COVID-19 has shocked the retail and consumer world. For some, an entire season (or two) of merchandise has
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Thriving in the New Abnormal Requires Reinvention
In the post-COVID resurgence, acute focus on strategy, leadership, and risk, by the executive suite is paramount. And
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Winning from Home: Remote Workshop Best Practices
Winning from Home: Remote Workshop Best Practices As a continuation of our “Winning from Home” series where SSA
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General Stanley McChrystal on Communicating in the Current Environment
General Stanley McChrystal on communicating in the current environment People resist doing video calls from home. Get over
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Winning From Home: Remaining Effective During Remote Working
Winning from Home: Remaining Effective During Remote Working Special thanks to Stephen Miles, Founder & CEO, The Miles
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