A global insurance company was struggling to profitably expand market share due to issues with end-to-end processes and inefficient, manual ways of working.
The company needed help to redesign processes to shift operational activities away from front office staff, enable further scaling of the business, and improve turnaround times and servicing levels.
Created underwriting and sales capacity of up to 50% through optimized underwriting activities to “shift right twice” - first to centralized operations and then to offshore resources
Developed future state end-to-end underwriting process to reduce time from initial submission to policy issuance by up to 15 days (60%)
Recommended process solutions and developed tactical plans over the short, medium, and long term to achieve a future state operating model with minimal technology investment required
Created underwriting and sales capacity of up to 50% through optimized underwriting activities to “shift right twice” - first to centralized operations and then to offshore resources
Developed future state end-to-end underwriting process to reduce time from initial submission to policy issuance by up to 15 days (60%)
Recommended process solutions and developed tactical plans over the short, medium, and long term to achieve a future state operating model with minimal technology investment required
A global insurance company sought to eliminate localized variation in underwriting processes to ensure implementation of enhanced process controls and realization of labor arbitrage.
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A global insurance company wanted to launch a GenAI-driven tool to streamline data entry and support underwriters and needed help aligning business and development teams.
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A global insurance company faced increasing competition from Insurtechs and needed help establishing the vision to transform their operations and IT Infrastructure to the modern digitized age.
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