Client Impacts

Developed North Star Vision to Digitally Transform Operations for Global Insurance Company

Capabilities
Insurance

Challenge

A global insurance company faced increasing competition from Insurtechs and carriers leveraging AI and digitized offerings, while its current operations and legacy systems were disparate and antiquated.

The company needed help establishing the vision to transform their operations and IT Infrastructure to the modern digitized age.

Approach

  • Conducted workshops with key global business leaders to define current state insurance process and document user and customer pain points
  • Developed a North Star process enabled by key digital and operational capabilities for Business Archetypes
  • Conducted maturity assessment with each Line of Business to understand the gaps and level of effort required
  • Aligned with product and business owners for each North Star capability to determine investments required and benefits yielded from implementation

Results

I.

Established “North Star Vision” for how business should operate and aligned on systems and digital capabilities required

II.

Received executive approval to initiate transformation journey after engaging with over 20 global business leaders

III.

Developed business cases (Cost Benefit Analyses) to propose investments required to deploy the digital capabilities across each line of business

IV.

Obtained funding approval from Executive Steering Committee

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