Identified Opportunities to Establish Platform for Scaled Business Growth

Challenge

PE sponsor’s business case for Healthcare SaaS business relied heavily on a complicated and neglected product offering

Leadership needed a rapid assessment of the business to understand current challenges, identify key opportunities for process optimization, and identify requirements to successfully scale the business

Approach

• Conducted discovery meetings with key SMEs and senior leadership combined with in-depth process shadowing with front-line users
• Identified gaps in processes, technology, training, reporting, and strategic direction of business
• Created process maps for key architecture across four ‘go-forward’ platforms with recommendations for enhancements and improvements