A healthcare service provider faced customer attrition due to poor quality of the customer experience and misalignment between organizational stakeholders.
The company needed to evaluate key relationships between client perception and business factors to identify causes of attrition and dissatisfaction.
Decreased cycle time by 10%
Increased service quality scores by 8%
Realized satisfaction increase of 10%
Decreased cycle time by 10%
Increased service quality scores by 8%
Realized satisfaction increase of 10%
A healthcare services firm needed to create an operations strategy to re-engineer revenue and internal operations engines to achieve planned synergies of a recent acquisition.
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A global insurance company needed help to develop an optimized customer journey and systems platform to profitably capture premium growth opportunity.
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A healthcare service provider needed to assess its operations to identify benefits through more cost-effective and efficient operating structure for payments.
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