Challenge
A private equity-owned global expatriate services provider lacked a centralized commercial function and coordinated go-to-market approach.
The company needed help to create and implement commercial excellence processes and structures to enable growth and profitability.
Approach
- Identified target group of high-revenue, low-margin accounts that accounted for 50% of firm revenue
- Coordinated closely with account teams in developing detailed profitability improvement plans
- Designed and implemented sustainable account management function, which included robust tracking, forecasting and reporting mechanisms
- Implemented margin and revenue improvement program for high-value target accounts
Results
Identified 25% in EBITDA improvement opportunities through pricing, operational efficiencies, and technology enhancements
Achieved 10% in EBITDA growth within six months, delivering immediate financial impact and operational improvements
Built a scalable reporting system to track performance metrics, ensuring real-time visibility and data-driven decision making