Challenge
A life insurance company made AI tools available across a 3,000-person workforce but saw slow, inconsistent adoption and no productivity lift amid a risk-averse, change-resistant culture.
The company needed help to enable employees to leverage AI in a sustained, habitual way within daily work to realize productivity lift.
Approach
- Conducted an AI Change Readiness Survey to surface adoption barriers
- Designed a peer-led program built on existing social networks
- Trained Coaches and Champions to guide User Groups
- Equipped teams with Single-Point Lessons and an AI-Enabled Problem-Solving Guidebook
- Deployed Daily Prompts over an eight-week cycle
Results
38% greater AI tool usage within 4 weeks among User Group members than non-participating peers
Full Champion ownership by Week 5 — three weeks ahead of the planned Week 8 transition
2–4 analyst hours/week eliminated via a User Group agent that scanned PDF reports and auto-populated spreadsheets
5 business days to build a marketing plan typically requiring months, through iterative collaborative AI prompting