A private equity-owned animal health company with new bundled veterinary clinic software offering was experiencing longer-than-expected implementation cycle times.
The client sought an approach that would unify and accelerate multi-product implementations and improve customer satisfaction.
Improved implementation cycle times and speed to revenue by 40%
Reduced cost to serve by 25%
Created consistency in the customer experience via standardized, repeatable playbooks for implementation
Improved implementation cycle times and speed to revenue by 40%
Reduced cost to serve by 25%
Created consistency in the customer experience via standardized, repeatable playbooks for implementation
A healthcare services firm needed to create an operations strategy to re-engineer revenue and internal operations engines to achieve planned synergies of a recent acquisition.
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A private equity-owned dental services organization needed help to create a sustainable operating platform for acquisition.
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A healthcare service provider needed to assess its operations to identify benefits through more cost-effective and efficient operating structure for payments.
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A private equity-owned multi-office medical provider needed to define processes, steps, and duration, and implement performance metrics and dashboards so they could drive acquisition ROI and office contribution.
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