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Insight

Multi-Channel Customer Engagement – Today’s “Must” for Insurers

As more customers interact with insurers digitally than ever before, multi-channel engagement is the key to facilitating successful

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Insight

How Insurers Can Address Potential Chaotic Processes

Many insurers are struggling to maintain consistency in their processes during remote working and are now faced with

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Insight

SSA & Company Notebook: Digital Tools to Get Ahead During Constant Change

Note From Our CEO: The impact of COVID-19 continues to shift priorities for businesses, employees, and customers, and

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Insight

IPO Rush Leading to Sky-High Valuations and Growth

The IPO rush in retail has many next-gen companies achieving sky-high valuations and growing rapidly. Managing Partner Matt

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Insight

SSA & Company Expands Senior Team with Digital-Focused Managing Director

We are excited to announce the addition of Vinod Prashad as Managing Director, Digital & Analytics at SSA

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Insight

SSA & Company Announces Four Promotions

Brian Nordyke, Vice President; Thomas Johnson, Director; James Kane, Director; Matthew Lee, Associate Director Brian Nordyke, Vice President

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Insight

How Tech is Evolving Insurance Risk Analysis

In insurance, risk – and the tools used to evaluate risk – are evolving into a divided model.

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Insight

Post-COVID Customer Service: Where AI Can Help

Chain Drug Review published “Post-COVID Customer Service: Where AI Can Help” by Matt Katz and Chris Ventry looking

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Insight

Succeeding in Retail’s New Environment

The past year has left a lasting impact on retail and drastically shifted the way customers interact with

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