Case Study

Implemented Process Automation to Increase Transaction Volumes 2X

Global reinsurance broker’s customer support team faced employee burnout and decreased customer satisfaction due to cumbersome manual processes

Case Study

Defined Workflow “North Star” Target State for 35% Cycle Time Reduction

Global insurance broker’s internal teams had produced a workflow design that was incremental instead of transformational

Case Study

Implemented Process Controls to Realize 93% Global Standardization

Global insurance provider’s European operations spanned 17 countries with multiple product lines and each local office managed unique, non-standardized underwriting processing

The company sought to eliminate localized variation in underwriting processes to ensure implementation of enhanced process controls and realization of labor arbitrage

Case Study

Established Business Process Management Ecosystem to Improve Discipline

Global insurance company lacked a consistent, disciplined approach to managing process across business areas and regions