Challenge
A global insurance company experienced inconsistent leadership and unorganized growth, leading to poor performance that impacted execution, governance, hiring and retention, and profitability.
The company needed help to improve operations, construct transformative change planning, and deploy a global future state strategy.
Approach
- Identified existing challenges within the business, from process inconsistencies and deficient controls & standards to poor culture
- Triaged current performance across business units, identifying opportunities to standardize the ‘Way of Doing Business’ to improve competitive advantage and profitability
- Set up a Transformation Office to partner with business leaders to construct a global transformation strategy
- Designed and deployed new operating models across the globe
Results
TMO across 10 business initiatives has realized more than $1B in cumulative savings
Led successful global organization redesign and re-engineered processes across the business
Established Standard Operating Procedure for implementing future KPI measurement programs within the company
Executed digital transformation and designed and implemented controls and standards