Client Impacts

Delivered Operational Improvements to Reduce Lead Time by 57% for Electric Utility

Capabilities
Energy

Challenge

A regional electric utility was lagging its competitors in cost performance and installation time, causing capital expenditure budgets to be overrun.

The company sought an operational assessment of planning and administrative processes to develop an optimal future state and reduce lead time.

Approach

  • Performed detailed evaluation of current state tools and processes
  • Conducted value stream mapping of planning and administrative processes
  • Developed future state to incorporate a work management system with improved planning tools and fewer hand-offs

Results

Number 1

Reduced lead time by 57%

Number 2

Reduced number of work order steps by 35%

Number 3

Eliminated 15% of annual labor spend

Number 4

Improved work order process cycle time by 40%

Experts

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