Insight

Chain Drug Review Published “COVID Has Set the Stage for Drug Stores’ Next Evolution” by Matt Katz and Nick Kramer

< BACK TO INSIGHTS

Insight

Chain Drug Review Published “COVID Has Set the Stage for Drug Stores’ Next Evolution” by Matt Katz and Nick Kramer

Chain Drug Review published an article written by Matt Katz, Chris Ventry, and Nick Kramer. The piece looks at the need for drug stores to undergo a transformation to accommodate the trends, opportunities, and challenges that developed throughout the pandemic. They suggest areas for these stores to focus on stating, “In their next stage of evolution, by understanding the new, pandemic-accelerated ways consumers shop, drug store chains will need to expand fulfillment operations while streamlining operations and still have the ability to quickly identify key changes in buying behavior.”

They looked at lessons learned from other industries that sprinted to digital in order to accommodate customers during the pandemic and emphasized that BOPIS will continue to remain an integral part of many retailers. “This requires a whole reworking of channels that will allow chain drug stores to meet shoppers where they want to engage, whether through the physical or the virtual door of the store. In other words, it requires digital to be seamlessly integrated with physical.”

Read the full article here.

Authors

Related Services

Recommended Insights

Insight

The Year’s Top 10 Enterprise AI Trends

Nick Kramer was featured in this CIO Online article looking at business process automation, one of the top 10 trends in enterprise AI for 2023.

Learn More

Insight

Is Corporate America KPI’d Out?

There’s a better approach to getting the most out of key performance indicators. John Rodgers and Vinod Prashad outline strategies for organizations to measure meaningful metrics and unlock the potential of their KPIs in this Financial Executives International article. Read a preview of the article below.

Learn More

Insight

SSA & Company Notebook

Digital continues to play a leading role in how organizations stay successful, and we continue to help our

Learn More

Stay up-to-date with our latest news

Name(Required)