Matt Katz, Managing Partner and Head of Retail & Consumer Packaged Goods was recently interviewed by BBC about his thoughts on the longevity of some of the pandemic-era programs retailers have put in place. Matt explains that he thinks many of the new services, such as click-and-collect, will remain a permanent part of retailer’s services. He states, “And I’d say it will stick. It’s hard to put the genie back in the bottle… and it is a terrific customer service offer.”

You can read the full story from BBC here.