Quantifying the Soft Stuff

So, we know as business leaders, that this process is a priority for improvement – no question.  The process output, let’s say quality improvement, is clearly aligned to our business goals and quite frankly demands improvement from a competitive standpoint.  The pain of the cost of poor quality is clear and the “defect” must be minimized, better yet eliminated.  OK, let’s charter the project, assign to a project leader and team and oh yes, determine the anticipated financial benefit to the organization.

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